Privacy Policy

ISNO Hotels takes the issue of safeguarding your privacy seriously. Our Privacy Notice describes what information we collect from hotel guests as well as visitors to the ISNO Hotels website, and the way in which ISNO Hotels uses this information to better serve your needs.

This Privacy Notice has been adopted by all of the distinct legal entities that manage and operate ISNO Hotels.

What is Personal Information?

Personal information is any information about you as an identifiable individual. The personal information that we process includes:

Basic information – such as name, age, gender;
Contact information – such as your home address, zip/postal code, email address and phone number;
Financial information – such as your credit card details;
Preferences – such as special requests, service issues and other preferences for your stay;

How do we use your personal information?

We use your personal information for the following purposes:

to enable you to use our website;
to help us identify you and any accounts you hold with us;
to provide superior customer service to you;
to assist us in making your reservation and providing the services you request at our;
to process transactions through our website (including taking payment for purchases you may make through our website) and to assist in any inquiries about your transaction;
for billing purposes in relation to your stay with us;
to confirm prior transactions and reconcile statements or invoices;
to contact you in relation to matters that arise from your stay with us;
to send you newsletters regarding our properties and to advise you of promotions or to inform you of offers or other information that may be of interest to you (if, where required, you separately provide your consent for us to do so);

How is personal information collected?

We collect your personal information while monitoring our technology tools and services, including email communications sent to and from ISNO Hotels.

Otherwise, we gather information when you provide it to us, or interact with us directly, for example:

when you create a profile or sign in to access an existing profile on our website;
when you make a purchase through our website;
when you make a reservation online.

How do we protect personal information?

We use a variety of security measures and technologies to help protect your personal information from unauthorised access, use, disclosure, alteration or destruction, consistent with applicable data protection and privacy laws. For example, we allow only encrypted communications from all of our web forms, including when you provide your credit card information through our website.

We endeavor to protect the privacy of your account and other personal information that we hold in our records, but unfortunately, we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information. Also, while we endeavor to put adequate contractual protections in place, we cannot guarantee the security of any personal information in databases hosted by third parties.

It is important to note that any e-mail communication is not secure. This is a risk inherent in the use of e-mail. Please be aware of this when requesting information or sending forms to us by e-mail (for example, from the “Contact Us” section of our website). We recommend that you do not include any confidential information (i.e. credit card information) when using e-mail. For your protection, our e-mail responses to you will not include any confidential information.

To be prudent, please be sure to always close your browsers when you are done using a form or the reservation site. Although the session will terminate after a short period of inactivity, it is best to close your browsers immediately upon completion, especially when using a public computer.

If you have chosen to join a subscription list, please note that they are only used for internal purposes and we do not sell or rent our subscription lists to anyone.